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ARTICLES AND INSIGHTS :

Implementing Open Referral with Drupal and WordPress

Many organizations provide health, legal, and other social services to people in need. If organizations can publish information about the services they provide in a common format, this data can be aggregated and searchable so that people needing assistance can find right organization for their needs. The Open Referral initiative has developed a data interchange format called the Human Service Data Specification (HSDS) for publishing machine-readable data about service providers, their locations, and the services they provide.

In Plain Language

The "Plain Language" Movement

Earlier this month, at a conference for legal aid professionals, attorney Jeff Hogue told me about the "plain language" movement. Also called "plain English", the objective is to communicate using clear language, free of jargon, and using words that are appropriate to the audience's reading skill level and knowledge.

GuideClearly: Add Interactive Guides To Your Website

GuideClearly is a tool to build compact, interactive guides that you can embed on web pages. Using a familiar text-messaging-style interface, GuideClearly guides display a series of branched questions. The reader can pick from provided answers or options. An option can lead to another question or end with a link to a web page. At any point while using the guide the reader can go back one step or start over.

For example, here is a demo guide showing how GuideClearly could be used for providing technical support:

White House Forum on Access to Justice: Adapting to Mobile Trends

The Legal Services Corporation (LSC) is the single largest funder of civil legal aid for low-income Americans in the United States. LSC supports independent nonprofit legal aid programs with nearly 800 offices across the nation. LSC is headed by a bipartisan board of directors whose members are appointed by the President and confirmed by the U.S. Senate.